Our friendly team of Vets, Vet Nurses, Receptionists, Technicians and Administration staff are experienced and dedicated to providing excellence in veterinary care for our clients and their animals.
Dr Andrew Lean
Andrew graduated from Charles Sturt University with a Veterinary Science degree in 2015. He joined the Finley Vet Clinic team in 2017 after completing 2 years working in a busy mixed practice in Shepparton. There he saw a lot of emergency small animal work as well as general day to day small animal and dairy practice. He moved north searching for more opportunities to do higher level dairy work here in Finley.
In September 2019 Andrew took over the role of clinic lead at the Finley Vet Clinic with the retirement of David Petersen. He has completed his Dairy Australia Milk Quality Advisor training, is accredited at pregnancy diagnosis with the Australian Cattle Vets PregCheck scheme, completed further study in veterinary pharmacology and cattle emergency medicine as well as attending many conferences to further his training and education. Andrew is also an adjunct lecturer at Charles Sturt University in recognition of the teaching of veterinary students undertaken within the practice.
Dr Olivia Thiris
Olivia graduated from The University of Melbourne in 2017 with a Doctor of Veterinary Medicine. Throughout her degree, she developed a passion for both small and large animal surgery and medicine.
Olivia started at the Finley Veterinary Clinic in January 2018, and since then has enjoyed working with a wide variety of small and large animals. During this time, she has fostered a particular interest in cattle medicine and surgery and hopes to continue to develop this area, whilst still seeing your companion animals.
• Australian Veterinary Association • Australian Cattle Veterinarians • Australian Small Animal Veterinarians • Ovine Brucellosis Accredited • Adjunct Associate Lecturer at Charles Sturt University
Dr Vivian Samuel
Vivian graduated from The University of Melbourne in 2019 with a Doctor of Veterinary Medicine. He joined Finley Vet Clinic after a small stint at a mixed practice clinic near Albury to further his cattle medicine and surgery and move closer to his fiancé who works at Echuca.
After having never owned pets, Vivian finally adopted Zoro (photo) from the Campaspe Animal shelter and enjoys taking him for walks around the local neighbourhood of Cobram.
Vet Nurses, Receptionists, Technicians & Admin
Christine has worked in administrative and executive assistant roles both in State Government and legal practices all her working life.
Moving to the Finley area in 2014 Christine and her husband farm a small organic beef herd. Joining the Finley Veterinary Clinic in August 2019, Christine has juggled her time on the farm with her administrative/reception role.
She enjoys interacting with the mix of clientele from the community that connect with the Clinic.
As well as her much loved and pampered cattle on the farm are “Jacko” the horse, “Rhett” the kelpie and a dozen very industrious but noisy guinea fowl.
Veterinary Nurse & Receptionist
Jessica commenced with Southern Riverina Vets Deniliquin Clinic a number of years ago and transferred to the Finley Clinic in 2015. Jessica has completed Certificates 2 & 3 in Animal Studies and her Certificate IV in Veterinary Nursing, with a special interest in the surgical area.
Having grown up in Deniliquin she is kept busy at home with three dogs, Max, Tilly and Red and Harry the cat.
Jessica loves working at the Finley Veterinary Clinic, and really enjoys meeting clients and their pets. She is your main point of contact with routine surgeries, and makes sure all pets are sent home well-rested and pain-free.
Chelsee joined the Apiam Team in late 2018. She is currently completing her studies for a Certificate IV in Veterinary Nursing and has had a love and passion for all animals from a very young age.
Chelsee enjoys camping, fishing and off-road adventures with her husband, Samuel and two children Mikayla and Logan. When not working at the Clinic or adventuring with her family Chelsee likes relaxing at home on the couch with her dog Lucky.
Bianca joined the team in early 2017 and has become our smiling face behind the counter. She has always had a big love for animals, and still gets very excited over every puppy and kitten that walks through the door!
After a 6 month maternity break Bianca has made her return as head receptionist, she is involved in answering all of your general inquiries about your pets and livestock and organizing appointments.
Outside of work Bianca spends most of her time with her husband, Xavier and three children, London, Memphis and baby Nara, her two cats, Jetty and Jessie, and her beloved dogs, Chevie and Wallace.
Veterinary Nurse & Receptionist
Sue Petersen has been associated with the Finley Veterinary Clinic since 1981, starting as the Vet Nurse/Receptionist when the practice was first purchased from Harry Suddes in 1981. Sue now works part time both in Administration and Veterinary Nursing.
Sue also works part time as a fitness instructor specialising in exercise for seniors, but also doing deep water running and spin classes.Her hobbies include water and snow skiing, mountain and road bike and travel.
Molly commenced with Finley Veterinary Clinic in August 2019. Having undertaken a Certificate IV in Animal Studies and Basic Wildlife Rescue and First Aid Molly’s life has always revolved around animals.
Whilst living in Melbourne and working at a busy pet care business Molly qualified as a professional dog groomer.
Upon her relocation to Tocumwal in 2016 Molly conducted her own successful dog grooming business. Molly has relished the opportunity to work in a veterinary clinic and looks to further her qualifications in the future in working with animals.
When Molly gets to have time at home from her work at the Clinic or at her hospitality position she enjoys spending the hours with her beautiful French Bulldog, Walter and Louie the cat who have become best friends following his adoption via the Clinic.
Rachel has worked at the Finley Veterinary Clinic in different capacities for over four years, Rachel enjoys doing tech work on farm, disbudding, sychroning programmes, assisting with pregnancy testing and working with the Vets in Clinic with small animals. Rachel’s previous work history has been in the Artificial Breeding field and is often called on by the other Apiam Clinics in the area to assist in their AI programmes.
Rachel has two dogs a kelpie called Trigger and a lab called Frankie, is a hobby farmer who enjoys travelling and reading in her spare time.
Finley Veterinary Clinic
Finley Veterinary Clinic
- 21 Pinnuck St Finley NSW 2713
- Monday – Friday 8.30 am – 5.30 pm
- Saturday 9 am – 12 noon
- Telephone: 03 5883 3833
- Email: firstname.lastname@example.org
- 24 Hour Emergency: 03 5883 3833
Tocumwal Branch Clinic
- 8 Murray St, Tocumwal NSW 2714
- Tuesday and Thursday
- 8.30 am – 11.30 am
Finley Veterinary Clinic
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Apiam Animal Health Limited ACN 604 961 024
Apiam Animal Health Limited and each of its subsidiaries ('Apiam', ‘our’, 'we' or 'us') take your privacy and security very seriously. We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information. This policy relates only to the personal information management practices of Apiam. Personal information means information which identifies you as an individual, or from which your identity can reasonably be ascertained. This Policy describes how we collect, store, use and disclose personal information and also explains your rights to access and correct that information or make a complaint about our handling of our personal information (regardless of the form of the information and whether the information is true or not). This policy does not relate to personal information held about current or former employees of Apiam.
WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
We only collect personal information if it is necessary for one of our functions or activities. The type of personal information we collect will depend on the reason for collection. Generally, the types of personal information we collect will include name, contact details and records of communication with us.In addition, we collect information relating to:
Veterinary clients and/or retail customers
- information about your pet or animal ownership details; insurance details (if applicable) for the treatment of your pet or animal;
- details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
- responses to customer satisfaction, service development, quality control and research surveys and similar activities;
- any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and information you provide to us through our customer surveys or visits by our representatives from time to time.
- We may also be required to collect your personal information under State and Territory veterinary surgeons’ legislation.
- employment and academic histories and the names of referees. We will collect this information directly from organisations that provide recruitment related services to us, and from third parties who provide job applications with professional or personal references.
We will also collect information, including names and contact details, about:
- people involved in or through organisation that we support;
- our suppliers (this information is collected for business-related purposes but contains some limited personal information such as contact details of the people that we liaise with);
- people who correspond with us, including through our website, in which case we may keep a copy of that correspondence and relevant contact details; and
- people who request information updates about us through our mailing list.
HOW WE COLLECT AND HOLD PERSONAL INFORMATION
Where it is reasonable and practicable to do so, we collect personal information directly from you when you correspond or register your details with us, when you present your pet or animal for treatment at one of our clinics or provide feedback to us. Depending on the nature of our interaction with you, we may collect personal information from third parties – for example, information about job applications is collected in manner set out above; where new veterinary practices join the Apiam group and from organisations with whom we have an affiliation. Apiam may also collect personal information about individual veterinary surgeons (for example where other veterinary surgeons are also involved in the care of an animal), contractors and other individuals who interact with us. This information is generally collected for administration and management purposes. We hold personal information in hard copy (paper) or electronic form. If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by Apiam or on servers controlled by third parties under contractual arrangement with Apiam in Australia. Apiam uses physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure. Personal information collected in hard copy (paper) form may be converted to electronic form. Information held in paper-based form is generally securely stored at our veterinary clinics, or our head office. Apiam uses physical security and other measures to ensure that personal information in hard copy form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.
WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION
We may use personal information for the primary purpose for which it is collected (e.g. the provision of our veterinary services) or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way, or in other limited circumstances as set out in the Privacy Act 1988 (Privacy Act). We collect, hold and use your personal information to:
- to provide safe and effective veterinary care to your pet or animal;
- to provide products and services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new products or services;
- to communicate with you about upcoming appointments, health checks, vaccination schedules and other related veterinary care matters;
- ▪ to manage, monitor, plan and evaluate our services;
- for safety and quality assurance and improvement activities;
- for testing and maintenance of information technology systems;
- for product and service development, quality control and research to improve the way Apiam and its service provides provide products and services to us and you;
- to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback;
- to correspond with people who have contacted us, and deal with feedback;
- to recruit and assess potential employees;
- for marketing (including direct marketing), planning, product or service development, quality control and research purposes of Apiam and its related bodies corporate;
- to maintain and update our records;
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country;
- to answer your questions, provide you with information or advice (including general pet health advice) or consider and respond to requests or complaints made by you.
WHY WE DISCLOSE PERSONAL INFORMATION
We may not disclose personal information to third parties unless we are permitted to do so by law or we have obtained consent to do so. We may disclose personal information for the primary purpose for which it is collected or for purposes related to the primary purpose where it would be reasonably be expected that we would use the information in such a way. Third parties we may disclose personal information to include:
- Veterinary care professionals (for example, veterinary pathologists) in the course of the provision of veterinary care to your pet or animal (where this is consistent with our veterinary surgeons' legal and professional obligations);
- Data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors);
- Financial institutions involved with administering billing (including administration of insurance and other third-party payment arrangements) and debt recovery; and
- Government agencies.
- We take steps to ensure that our service providers are obliged to protect the privacy and security of personal information and use it only for the purpose for which it is disclosed.
OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information. We may use cloud computing services or data storage located overseas in which case information may be stored, under our control, on computer servers located outside of Australia.
ACCESSING AND CORRECTING PERSONAL INFORMATION
You can request access to your personal information held by us, or request that it be corrected, by contacting us at the address below.Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
DESTRUCTION OF PERSONAL INFORMATION
Apiam take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required. Personal information which forms part of our veterinary surgeons' treatment records must be maintained in accordance with legislative and professional requirements.
COMPLAINTS ABOUT HANDLING OF PERSONAL INFORMATION
CHANGES TO THIS POLICY
- Call us: (03) 5445 5999
- Email: privacy*apiam.com.au
- In Writing: The Privacy Officer – Apiam, PO Box 2388, Bendigo DC, Vic 3554