Equine Services
At Finley Vet Clinic, our Vets are well qualified to care for and treat your horse and we are available 24 hrs a day, 7 days a week to provide a comprehensive service for all your equine needs
A number of our Vets are registered with the Australian Stud book for microchipping and identification of thoroughbreds. We are also registered to identify and Vaccinate horses against Hendra Virus.
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- Colic
- Routine surgeries : castration, wound sutures, hernias, tenotomy
- Lameness assessment
- Founder
- Injuries
- Foalings
- General sickness
- Nutrition
- Freeze branding
- Microchipping , DNA testing and identification
- Vaccination
- Merchandise
Equine Dental Services
An annual dental check-up brings peace of mind for you and your horse.
Regular dental examination and treatment is essential for every horse whether it be competing at a high level or just grazing the paddock as a retired pet. Dental treatments performed at least once a year are recommended to prevent painful conditions of the mouth.
Common signs of dental trouble is a change in chewing habits in your horse. Dental issues can include dribbling or dropping feed out of its mouth while eating, holding head to the side or simply refusing to eat hard grain. This can lead to behavioural problems that include
- Tossing their head when being ridden
- Pulling to one side when ridden
- Increased resistance to the bridle
- Becoming nervous
- Lunging, rearing and being generally unsettled or unwilling to perform correctly or consistently
Equine Lameness
At the Finley Vet Clinic we offer a comprehensive lameness exam for thorough evaluation of your horses soundness and performance issues. This can include walk and trot in a straight line and on the lunge, flexion tests, hoof testing, nerve blocks and diagnostic imaging (radgiography/ultrasonography). Horses can also be evaluated under saddle if it is required.
Each lameness exam is tailored to the needs of the client and the direction it takes is dictated by our findings at each stage. For further information please call the Finley Vet Clinic and have a chat with one of our staff members.
Equine Annual Health Program
Our Equine Annual Health Program includes:
- Equivac 2 in 1 (Tetanus & Strangles)
- Dental examination/float
- Equest wormers x 2
- 4 x Faecal Egg Counts (per horse per year)
- Wellness check
- Additional wormer and vaccine discount of 10%
Common Conditions
Colic
Mild colic resulting from gut spasm or minor impactions can respond well to medical treatment without the need for surgery. More serious cases arise when pieces of gut are twisted or compromised and these require surgical intervention to correct.
Colic may manifest in your horse as one or more of the following symptoms:
- Pawing the ground
- Looking at their flank
- Lying down
- Restless behaviour
- Rolling or sweating
- Decrease in appetite
- Reduction in faecal output
It is advisable to call a vet if your horse is displaying signs of colic so that we can try to determine if the colic is likely to be medical or surgical. Monitoring of vital signs can give us clues as to the severity of the colic, and the best course of action to take.
Respiratory Disease
Lifestyle factors such as prolonged periods of travel, stabling and mixing with other horses at competitions can play a key role in the development of respiratory conditions.
Signs of respiratory disease are:
- Coughing
- Nasal discharge
- Increased noise on exercise
- Reduced appetite
- Swollen glands
- Noticing if your horse seems dull or flat
If you are concerned that your horse is showing one or more of the above signs call your vet for further advice.
Additional Treatments
Hendra Virus
The infection in horses causes respiratory disease (airway disease) and neurologic (brain disease). A diagnosis can only be made by a specific blood test.
We have not seen any cases of Hendra Virus infection in Victoria, however the bat populations in Victoria carry the virus. The infection may eventually spread from the Victorian bat population to horses given the right conditions prevail.
There is now a vaccine available to prevent disease in horses. This vaccine has been shown to be 100% effective in clinical trials and is safe to administer. I must be given by vets who have completed specific training to use and administer the vaccine. A national registry is kept which includes each horse’s microchip number.
We recommend every horse should get the vaccination. Infection in Victoria is unlikely, but it carries a 100% case fatality rate in horses. Vaccination also reduces the risk of human infection.
Vaccination is a requirement of entry for many horse events in Queensland, and New South Wales.
Stem Cell Therapy
We provide two different stem cell options. One is using fat tissue harvested from the injured horse by liposuction, then stem cells are harvested and activated from the fat, so that they can be used to treat an injury on the same day. Excess stem cells can be sent for banking for future use. We also have an option of using banked stem cells harvested from other horses. The decision of which method we use is case specific.
Finley Veterinary Clinic
Finley Veterinary Clinic
- 21 Pinnuck St Finley NSW 2713
- Monday – Friday 8.30 am – 5.30 pm
- Telephone: 03 5890 8444
- Email: finleyvet@sr-vets.com.au
- 24 Hour Emergency: 03 5890 8444
Tocumwal Branch Clinic
- 8 Murray St, Tocumwal NSW 2714
- Tuesday and Thursday
- 8.30 am – 11.30 am
Location
Finley Veterinary Clinic
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Privacy Statement
Privacy Policy
Apiam Animal Health Limited ACN 604 961 024
INTRODUCTION
Apiam Animal Health Limited and each of its subsidiaries ('Apiam', ‘our’, 'we' or 'us') take your privacy and security very seriously. We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information. This policy relates only to the personal information management practices of Apiam. Personal information means information which identifies you as an individual, or from which your identity can reasonably be ascertained. This Policy describes how we collect, store, use and disclose personal information and also explains your rights to access and correct that information or make a complaint about our handling of our personal information (regardless of the form of the information and whether the information is true or not). This policy does not relate to personal information held about current or former employees of Apiam.
WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
We only collect personal information if it is necessary for one of our functions or activities. The type of personal information we collect will depend on the reason for collection. Generally, the types of personal information we collect will include name, contact details and records of communication with us.In addition, we collect information relating to:
Veterinary clients and/or retail customers
- information about your pet or animal ownership details; insurance details (if applicable) for the treatment of your pet or animal;
- details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
- responses to customer satisfaction, service development, quality control and research surveys and similar activities;
- any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and information you provide to us through our customer surveys or visits by our representatives from time to time.
- We may also be required to collect your personal information under State and Territory veterinary surgeons’ legislation.
Job applicants
- employment and academic histories and the names of referees. We will collect this information directly from organisations that provide recruitment related services to us, and from third parties who provide job applications with professional or personal references.
We will also collect information, including names and contact details, about: - people involved in or through organisation that we support;
- our suppliers (this information is collected for business-related purposes but contains some limited personal information such as contact details of the people that we liaise with);
- people who correspond with us, including through our website, in which case we may keep a copy of that correspondence and relevant contact details; and
- people who request information updates about us through our mailing list.
WEBSITE ANALYTICS
To improve your experience on our website, we may use ‘cookies’. Cookies are an industry-standard and most major websites use them. A cookie is a small text file that our site may place on our computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the website. Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. Our website uses Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using our websites, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy: https://policies.google.com/privacy.
HOW WE COLLECT AND HOLD PERSONAL INFORMATION
Where it is reasonable and practicable to do so, we collect personal information directly from you when you correspond or register your details with us, when you present your pet or animal for treatment at one of our clinics or provide feedback to us. Depending on the nature of our interaction with you, we may collect personal information from third parties – for example, information about job applications is collected in manner set out above; where new veterinary practices join the Apiam group and from organisations with whom we have an affiliation. Apiam may also collect personal information about individual veterinary surgeons (for example where other veterinary surgeons are also involved in the care of an animal), contractors and other individuals who interact with us. This information is generally collected for administration and management purposes. We hold personal information in hard copy (paper) or electronic form. If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by Apiam or on servers controlled by third parties under contractual arrangement with Apiam in Australia. Apiam uses physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure. Personal information collected in hard copy (paper) form may be converted to electronic form. Information held in paper-based form is generally securely stored at our veterinary clinics, or our head office. Apiam uses physical security and other measures to ensure that personal information in hard copy form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.
WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION
We may use personal information for the primary purpose for which it is collected (e.g. the provision of our veterinary services) or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way, or in other limited circumstances as set out in the Privacy Act 1988 (Privacy Act). We collect, hold and use your personal information to:
- to provide safe and effective veterinary care to your pet or animal;
- to provide products and services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new products or services;
- to communicate with you about upcoming appointments, health checks, vaccination schedules and other related veterinary care matters;
- ▪ to manage, monitor, plan and evaluate our services;
- for safety and quality assurance and improvement activities;
- for testing and maintenance of information technology systems;
- for product and service development, quality control and research to improve the way Apiam and its service provides provide products and services to us and you;
- to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback;
- to correspond with people who have contacted us, and deal with feedback;
- to recruit and assess potential employees;
- for marketing (including direct marketing), planning, product or service development, quality control and research purposes of Apiam and its related bodies corporate;
- to maintain and update our records;
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country;
- to answer your questions, provide you with information or advice (including general pet health advice) or consider and respond to requests or complaints made by you.
WHY WE DISCLOSE PERSONAL INFORMATION
We may not disclose personal information to third parties unless we are permitted to do so by law or we have obtained consent to do so. We may disclose personal information for the primary purpose for which it is collected or for purposes related to the primary purpose where it would be reasonably be expected that we would use the information in such a way. Third parties we may disclose personal information to include:
- Veterinary care professionals (for example, veterinary pathologists) in the course of the provision of veterinary care to your pet or animal (where this is consistent with our veterinary surgeons' legal and professional obligations);
- Data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors);
- Financial institutions involved with administering billing (including administration of insurance and other third-party payment arrangements) and debt recovery; and
- Government agencies.
- We take steps to ensure that our service providers are obliged to protect the privacy and security of personal information and use it only for the purpose for which it is disclosed.
OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information. We may use cloud computing services or data storage located overseas in which case information may be stored, under our control, on computer servers located outside of Australia.
ACCESSING AND CORRECTING PERSONAL INFORMATION
You can request access to your personal information held by us, or request that it be corrected, by contacting us at the address below.Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
DESTRUCTION OF PERSONAL INFORMATION
Apiam take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required. Personal information which forms part of our veterinary surgeons' treatment records must be maintained in accordance with legislative and professional requirements.
COMPLAINTS ABOUT HANDLING OF PERSONAL INFORMATION
If you have any questions or concerns about this Privacy Policy or how your personal information has been handled by Apiam, you may contact us at any time. The contact details for the Apiam Privacy Officer are set out below under 'Contacting Us'. We will consider and respond to your complaint within a reasonable period. If you are not satisfied with our response to a complaint, or you consider that Apiam may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.
CHANGES TO THIS POLICY
We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the web site. Any updated versions of this privacy policy will be posted on our website and will be effective upon posting. Please review it regularly.
CONTACTING US
You may contact us in relation to this Privacy Policy or your personal information as follows:
- Call us: (03) 5445 5999
- Email: privacy*apiam.com.au
- In Writing: The Privacy Officer – Apiam, PO Box 2388, Bendigo DC, Vic 3554